If you cannot scan your tracking number, that means the shipping carrier hasn't scanned your tracking number, please be patient it could take up to 1-5 business days for your package to be trackable! 😃 Deliveries could take up to 1-14 business days depending on your location!

Business days are days between Monday-Friday

Saturday & Sunday are not considered business days.

Outside USA orders may take longer to deliver.

Q) Why isn't my tracking number showing any tracking data?

A. It could take from 1 to 5 business days for your order to be trackable. Please be patient. 😁

Q) What do you mean by next day shipping?

A. Orders are fulfilled & shipped next day and will be on the way to its desired destination which may take up to 14 business days to deliver! 

Q) When do USA orders deliver?

A. USA orders are delivered within 1-14 business days! Please be patient for your deliveries, delivery times have been impacted heavily due to COVID-19 therefore you may have to wait longer than usual for your deliveries!

Q. How long will it take for my items to arrive?

A. It will usually take 1-2 week (AT MAX) for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take up to 1-2 business days to receive your tracking numbers, on some occasions, the same day you place the order! 

Q. Where can I place an order from?

A. You can place an order from any country, we ship worldwide.

Q. Where is your company located?

A. Our corporate headquarters is located in Naples, Florida; Supply warehouses in: USA; High-Quality vendor contacts in: China

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@FlameLocker.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. Not at all! These additional expenses are covered by FlameLocker.